Being a responsible company means being
an active part of a larger community: its people, its institutions,
and its values. To this end, EmpirePoker is dedicated
- Limiting Access by Minors
EmpirePoker requires that new customers declare that
they are of lawful age in their respective jurisdiction, and
we pursue reasonable measures to verify this information.
- Controlling Compulsive Gambling
Compulsive gambling benefits no one, not even an online poker
room ultimately. EmpirePoker is committed to detecting and
reducing compulsive gambling. We are constantly working to institute
player tracking and controls to limit gambling patterns that
have gotten out of control.
- Raising Standards Worldwide
EmpirePoker is and always has been an active participant
Interactive Gaming Council, which exists to establish, promote
and enforce a uniform code of conduct across the entire online
gaming industry. We work to raise the bar of integrity worldwide,
because we believe that operating at the highest standards benefits
At EmpirePoker, we believe that
we are only as good as our customers know us to be. Therefore,
the highest level of integrity is the only standard by which
EmpirePoker can operate.
We employ algorithms and practices to ensure total fairness
to every player. Our Random Number Generation (RNG) system operates
at the highest level of encryption and randomness, to ensure
fairness without exception.
- Transaction Processing
We give you easy deposit options and the fastest cash outs online. All
payment processing transactions are transmitted and stored in our
software's unique and exclusively maintained ezEcash Cashier System.
EmpirePoker is committed to prompt payment of customer
Our commitment is to our customers. EmpirePoker
abides by these principles of customer care:
- Privacy and Data Protection
Our data encryption systems operate at the highest levels possible,
ensuring total data integrity. EmpirePoker maintains
a full time staff specifically for fraud detection and elimination.
Customer information is never sold, rented, or shared in any
way with any third party.
- Truth in Advertising
EmpirePoker is truthful and forthcoming in all advertising
and promotions. All published information about the operations
of EmpirePoker are truthful and complete as they
pertain to customer policies and relations. Our game instructions
and rules, online poker room rules and registration procedures are made
available online to the public.
- Commitment to Customer Service
The highest priority at EmpirePoker is customer satisfaction.
Thus, our Customer Care Representatives are available 24 hours
a day, 7 days a week year round, to offer technical support,
aid in dispute resolution, and answer questions.
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