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About Us -  Code of Conduct
Community Responsibility:

Being a responsible company means being an active part of a larger community: its people, its institutions, and its values. To this end, EmpirePoker is dedicated to:

  • Limiting Access by Minors
    EmpirePoker requires that new customers declare that they are of lawful age in their respective jurisdiction, and we pursue reasonable measures to verify this information.

  • Controlling Compulsive Gambling
    Compulsive gambling benefits no one, not even an online poker room ultimately. EmpirePoker is committed to detecting and reducing compulsive gambling. We are constantly working to institute player tracking and controls to limit gambling patterns that have gotten out of control.

  • Raising Standards Worldwide
    EmpirePoker is and always has been an active participant in the Interactive Gaming Council, which exists to establish, promote and enforce a uniform code of conduct across the entire online gaming industry. We work to raise the bar of integrity worldwide, because we believe that operating at the highest standards benefits all.

Accountability and Integrity:

At EmpirePoker, we believe that we are only as good as our customers know us to be. Therefore, the highest level of integrity is the only standard by which EmpirePoker can operate.

  • Fairness
    We employ algorithms and practices to ensure total fairness to every player. Our Random Number Generation (RNG) system operates at the highest level of encryption and randomness, to ensure fairness without exception.

  • Transaction Processing
    We give you easy deposit options and the fastest cash outs online. All payment processing transactions are transmitted and stored in our software's unique and exclusively maintained ezEcash Cashier System.

  • Payouts
    EmpirePoker is committed to prompt payment of customer withdrawals.
Total Customer Care:

Our commitment is to our customers. EmpirePoker abides by these principles of customer care:

  • Privacy and Data Protection
    Our data encryption systems operate at the highest levels possible, ensuring total data integrity. EmpirePoker maintains a full time staff specifically for fraud detection and elimination. Customer information is never sold, rented, or shared in any way with any third party.

  • Truth in Advertising
    EmpirePoker is truthful and forthcoming in all advertising and promotions. All published information about the operations of EmpirePoker are truthful and complete as they pertain to customer policies and relations. Our game instructions and rules, online poker room rules and registration procedures are made available online to the public.

  • Commitment to Customer Service
    The highest priority at EmpirePoker is customer satisfaction. Thus, our Customer Care Representatives are available 24 hours a day, 7 days a week year round, to offer technical support, aid in dispute resolution, and answer questions.

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